FAQs

Thanks for taking the time to learn about our practice. If you have any questions, comments, or suggestions, please feel free to call us at 847-657-8787 or email: carillonvisioncare@gmail.com.

How long is my glasses or contact lens prescription good for?

Both prescriptions are valid for one year from the date of the examination.

If I get my eyes examined here, can I still order my contact lenses online from somewhere else?

Absolutely. Keep in mind that we do take care to meet and many times beat the competitions’ prices on annual supplies. We also offer complimentary trial contacts for those patients that order from us if they find themselves in a dire circumstance. For example, running out of contacts and leaving the country for a week.

Why does it take up to a week to get my glasses made?

We insist on using only the highest quality of lens materials and manufacturing processes available. The optics, coatings, and finishes in the glasses from Carillon are superior than those from a traditional “one-hour optical.”

Is emergency one day service available for lost or broken glasses?

Absolutely.

When should my child get their first eye examination?

Both the American Ophthalmology and Optometry Associations recommend a child’s first exam be at 6 Months of age, then age 2, then every year after that through adulthood.

Wait, how do you check an infant's eyes? They can't read the chart, can they?

Great question. At the 6 Month exam, we basically look for good eye tracking, fixation, alignment, and muscle movement. Dilation is also performed to check the internal health of the eyes. We have a special instrument that allows us to identify early prescription problems and “lazy eyes” as well. As with most diseases and disorders of the human body, the earlier we are able to detect a problem, the more we can do for it. Check out infantsee.org for more info.

I have a family history of an eye disease (Cataract, Glaucoma, Macular Degeneration, Diabetic Eye Problems, etc) but I don't need or even wear glasses. Should I get an exam?

Yes – every year. Again, an eye doctor is able to identify early forms or high risk factors of most ocular diseases, and in many cases, there are preventative steps you can take.

What's the difference between an Optometrist and Ophthalmologist anyway?

After graduation from a four year university, an Optometrist attends a 4 year Optometry Doctorate program while an Ophthalmologist attends a 4 year Medical Doctorate program. Both an OD and MD can prescribe the same oral and topical prescription medication and glasses and contact lenses in Illinois. An Optometrist in Illinois, however, cannot perform invasive surgery. Either type of doctor can then choose to specialize and train in a specific aspect or part of the eye or visual system. Examples: Retinal Specialist, Vision Therapy, Low Vision, Pediatric Ophthalmologist, Corneal Specialist, etc.

How do I know if I need a specialist?

If you do not presently have one, then you should first see what we call a Primary Care eye doctor. Your primary care doctor can identify the necessity for a referral to the appropriate specialist. Our doctors have taken great care to get to personally know the specialists in the area, and only make referrals to the doctors that they trust, and are a good match for each particular patient’s needs and personality.

I assume I will only get to see the Doctor for about 5 minutes, right?

Incorrect! Our doctors know you can choose to go anywhere for your eye exam. They are here because they want to get to know you, your vision issues, and your specific needs. All new patients are scheduled to spend a full 30 minutes of real “chair time” with our doctors.

What's the difference between your office and seeing an Optometrist in a commercial office?

Price wise? Not much, if any at all. Experience, service, and quality? Every difference. Come on in and see.

I'm new to the area and my glasses broke. Can I get them repaired here?

Absolutely. We are always more than happy to replace a screw or overnight a part to help out our patients or a new resident.

Are walk-ins welcome for exams?

Unfortunately we cannot accommodate walk-ins in order to make sure all of our patients have adequate times for their exams and so there will be no rush. Emergencies will of course be squeezed in as we do anticipate them and leave space daily.

How about walk-ins for the Optical?

Yes! Walk-Ins are welcome for the optical. Please check our hours.

Which contact lenses do you use?

We carry every major brand of soft, hard, and specialty fit contact lenses. Our doctors will make a decision on what is the healthiest and best lens for our “each of our” patient’s eyes. We maintain close relationships with our lens supplier to make sure we have the latest technology fitting sets.

Are you accepting new patients?

Yes.

Is Dr. Agrest still practicing?

Yes, but he is not accepting any new patients.

Do you like referrals?

Absolutely. Our patient base has grown quickly and considerably because of these referrals allowing us to expand our scope of care, add advanced equipment, and extend our doctor’s hours. We greatly appreciate all the kind words we read in the mailed thank-yous and online reviews we receive. Our staff and doctors read each and every one of those! Many times, it makes our day!

I heard the practice has a dog. Is this true?

Yes! Lincoln Fabrizius Neukirch was born on June 30th, 2011, and has been coming to work most every day with us since he was 8 weeks old. Lincoln is a very well behaved labrador retriever that loves everyone he meets (So far ages 9 days old to 99 years old). When he’s not behind the front desk, he’s usually napping in his large playpen in the back or home with Dr. Neukirch. Let us know if you want to see him, he would love to see you!